How do you Resolve Conflicts?

 You have assigned one of your field sales executive to draft an email to a prospect. After couple of hours, when you ask him for the status update, he says, "I tried but I feel I am not good at drafting sales letters."

As a leader of your sales team, how should you react?

Stanford Psychologist Dr. Carol Dweck  points out that we can all improve our Intelligences if we embrace challenges, learn from feedback and take inspiration from the success of others.

None of us are unmotivated at birth. We are all naturally and infinetly curious, experiementing and learning. Those who have developed resilience to face setback comtinue to be inquisitive.
Leaders who talk about struggle as valuable and opportunity nurture a conducive environment to take on challenges, deal with mistakes and learn.

To motivate your team member,

 it would help to show him that you 

• value his efforts 
• Help her systematically address her weakness
• Encourage members in conflict to look for suitable environment & opportunities.

than his talents, abilities and intelligence. If this sales staff hears you say, "I appreciate you for trying to draft the email. Can I see the draft. I will help you improvise it", he will pick up confidence. Praising people for their efforts improves their desire to taken on challenges. If you find that the person is not intrinsically motivated, 

help him systematically address his weakness 

while continuing to emphasize on effort and persistance.

When you want to resolve conflicts among team members, help them understand that the neural pathways in our brains change as our behaviour and environment change. 

Hence instead of labelling a person for his bad behaviour, encourage members in conflict to look for suitable opportunities and environment. This will lead to positive changes in his attitudes.