KSM Business Coaching

A client of mine ran a casual dining restaurant with a classmate and close friend. Within a year of their venture, each felt giving more than receiving and drifted apart emotionally. They vented their grudges to third parties in the absence of the other.  Conflicts among partners impacts regular business operations.  For partner's mental well being and for the prosperity of the business, it is important that disagreements and disappointments are sorted out as and when they arise. Limited resources, unmet needs and difference in values along with unskilled communication styles  are often the cause for conflicts. Reflecting on individual needs, resources and values will help communicate the reason  behind your choices to the other How can conflicts be resolved?  Choose a relaxed time and emotional state Rehearse and politely say what you want to say Listen to the other's response Analyze what leads to conflict Specify what habits you will change Request the change...

 When you find a sales executive meet his targets consistently, how do you respond? Analyze what was right in his approach and help others in the team adopt the process. Mark Murphy, a US based leadership trainer reveals that successful sales executives are motivated by Heart driven, Animated, Required and Difficult (HARD goals). They are aware of what they really want, what makes them come alive, what is more attractive to them in life and what challenges will tap their talents. HARD goals are so compulsive that implementing them is never a burden. Next quarter, when you notice is a slack in sales numbers, ask your sales team what their HARD goals are. Encourage them to work hard without excessive work load. 

 You have assigned one of your field sales executive to draft an email to a prospect. After couple of hours, when you ask him for the status update, he says, "I tried but I feel I am not good at drafting sales letters." As a leader of your sales team, how should you react? Stanford Psychologist Dr. Carol Dweck  points out that we can all improve our Intelligences if we embrace challenges, learn from feedback and take inspiration from the success of others. None of us are unmotivated at birth. We are all naturally and infinetly curious, experiementing and learning. Those who have developed resilience to face setback comtinue to be inquisitive. Leaders who talk about struggle as valuable and opportunity nurture a conducive environment to take on challenges, deal with mistakes and learn. To motivate your team member,  it would help to show him that you  value his efforts  Help her systematically address her weakness Encourage members in conflict to look f...